Privacy Policy

Information we collect

When you contact us, we collect the details you provide, such as your name, email address or phone number, project location, renovation type, design stage, investment range and project description. Later discussions may include plans, property details and correspondence needed to assess or deliver your project.

Please do not include identity documents, payment details, health information or other sensitive information in the website enquiry form. You can make a general enquiry without identifying yourself, but we need a way to contact you to respond to a project enquiry.

How we use your information

We use enquiry details to assess project suitability, respond to questions, arrange discussions, prepare proposals and manage related business records. We also use technical information to operate and protect the website and prevent spam. Submitting an enquiry does not subscribe you to a marketing mailing list.

Storage and service providers

Enquiries are sent to RBG’s business mailbox. Information may also be held in our website records, correspondence, backups and project-management systems where needed for your enquiry or project. Access is limited to people and service providers who need it for that work.

Our website is hosted with Kinsta. Hosting, security, email and existing website services may process technical data including IP addresses, browser information, access times and requested pages. RBG uses Google Workspace for business email. The website also retains services supplied by Automattic, including Jetpack and Akismet, which may process usage or anti-spam information according to their enabled features.

Some service providers process information outside Australia. Kinsta identifies United States processing for access-log analytics and Canada and United States processing for transactional email. Its security network operates in multiple countries. See Kinsta’s service-provider details and Automattic’s privacy policy for further information.

Sharing project information

We may share information with RBG staff, contractors, professional advisers and technology providers where needed to respond to you, provide agreed services, protect our business or meet legal obligations. We will discuss proposed introductions to independent architects or designers with you before sharing your contact or project details for that purpose.

Cookies and technical data

Hosting and website services may use cookies or similar technologies for security, site operation and enabled usage-measurement features. You can manage cookies in your browser; blocking them may affect some functions. The new project enquiry form uses short-lived anti-spam and duplicate-submission records. It does not add advertising pixels or subscribe you to third-party marketing.

Protection and retention

We use access controls and secure website connections to help protect information. No internet service can guarantee absolute security. We keep information for the enquiry, project and business purposes for which it is needed, including applicable record-keeping obligations. You may ask us to review or delete information that is no longer needed; some records may need to remain for legal reasons or until backups expire.

Access, corrections and complaints

Contact RBG to request access to your information, correct an error, ask about deletion or raise a privacy concern. We may need to verify your identity before providing or changing information. We will investigate your concern and respond, including explaining any reason we cannot fulfil a request. You can also contact the Office of the Australian Information Commissioner for information about privacy rights and complaints.

Email info@ranieribuildinggroup.com.au or phone 0420 379 128.